shipping & delivery

Modern Living offers very competitive shipping rates within Canada and the USA. We prioritize the safety of our products. Our shipping method includes: UPS, FedEx, DHL.

All orders are packed and shipped on Monday to Friday between 10:00 am to 5:00 pm (est). We will ship the order according to the delivery method you have chosen and to the address indicated in the order confirmation. Delivery time provided by Modern Living is estimates only.

We will ship all the orders within three business days of purchase unless specified with confirmation by our team. Modern Living will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes. Orders that are placed on weekends and select holidays will be processed during the next business day. Orders placed after 3:00 pm (est) will be processed the following business day.

Free pickup: you may be able to pick up your orders at our warehouse. Pick up location: Woodbridge, Ontario L4L 3T1, Canada. 

Your order will be processed upon receipt of credit card verification and authorization. All orders will be shipped in corrugated boxes.

Returns & Replacements 

While we hope you will be happy with your purchase, we understand you may need to return them regarding specific issues you have.

Any claims for defective or damaged items must be filed and returned for refund or exchang within 7 (seven) days of received products, along with proof of payment or any online receipt. Please inspect your items immediately upon delivery. Claims received after 14 days of delivery will not and cannot be processed. Returns should be properly packed and sent in the original packaging.

Shipping costs will not be refunded and returns on shipped orders will incur return shipping costs. Returns must be pre-authorized and approved by our customer service team. Custom orders (personalized colours, height, material) are not refundable, returnable, nor exchangeable. We will not accept any returns on assembled items.

Provided the above conditions are met, we will issue your refund within 5 business days of receiving your returned item(s). We will refund your money in the same way you paid for your order. At any time, Modern Living reserves the right to refuse a return or exchange, as well as reimbursement on shipping and handling charges. Please contact us for the return address and make sure to include your customer order details with the package.

Cancellation

Orders cancelled after 24 hours may be subject to a minimum of 25% cancellation and restocking fee in addition to any shipping charges incurred. 

In the event that your order is cancelled after your payment has been processed, we will issue a full refund. Modern Living reserves the right, in its sole discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted.

 

For further inquiries, please contact us. Modernlivingfurniturestore@gmail.com